Troubleshooting connection

• Symptoms

  QTM cannot find the connection to the camera system or do not find the whole system.

• Resolutions

  • Check that the camera system is turned on.

  • Check that the cable between the computer and the master camera is connected.

  • Check that the cables between the cameras in the camera system are connected.

  • Check that the cameras are working and that the cables are not damaged.

    Do not remove more than one component at a time when looking for the error.

  • Check that the network interface has the correct settings, see Network card setup.

  • For wireless Oqus systems, check that the computer is connected to the correct wireless network (SSID).

  • Restart the system in the following order: exit QTM, shut down the camera system, turn on the camera system, wait until all cameras are powered up and then start QTM.

 

• Symptoms

  The camera does not got an IP-address (Arqus/Miqus status ring keeps pulsing yellow; Oqus: status bar on the display gets stuck at about 75%).

• Resolutions

  • Restart the computer.

  • Check that QDS is running.

  • Check that the cable between the computer and the master camera is connected.

  • If the computer has two network cards remove the other network cable and go to Network connections in Windows and check that the correct network is connected.

  • Check that the network has the correct static IP-address settings, see Network card setup. Run the QDS wizard if you do not know how to change the IP-address settings.

  • Check that QDS is not blocked by a firewall. Most importantly check that the Windows firewall allows the program.

    The exceptions in the Windows firewall can change if you disconnect another network card than the one you use for the Oqus cameras. In that case restart QDS to get a new message from the firewall.

  • Make sure that you are using the built-in wired Ethernet port. QDS does not work with some Ethernet adapters.